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Our Schools

Technology

Response Expectations

  • All help requests should be submitted through the Technology Help Request Form.
  • Communication regarding your request will be provided within 24 hours of form submission during regular business days.
  • Urgent classroom technology concerns should be noted clearly in the request form.

Our Goal

We are committed to helping students successfully use technology for learning. Completing the troubleshooting steps and submitting detailed information through the support form will help us resolve your issue as quickly as possible.

Thank you for helping us support your technology needs!

Family Protection Plan (FPP)

Parents and guardians are encouraged to purchase the Family Protection Plan (FPP) for student-issued devices. For a one-time, non-refundable fee of $25.00 per device, the plan provides coverage for up to two incidents of accidental damage or up to two device replacements during the school year.

Coverage is available for either a Chromebook or a laptop and must be purchased separately for each student device. Payment can be made online through School Cash.

Important: The Family Protection Plan must be purchased within 10 days of the device being issued. After this period, coverage will no longer be available, and the parent/guardian will assume full financial responsibility for any repair or replacement costs.
 

Any damage, loss, or replacement not covered by the Family Protection Plan will be the responsibility of the parent/guardian.

Purchase Device Insurance Online:
sccpss.schoolcashonline.com

Below is a list of costs for damages without insurance:
Chromebook / Laptop Screen Replacement: $90.00
Chromebook / Laptop Keyboard Replacement: $90.00
Chromebook / Laptop Charger Replacement: $30.00
 

Devices broken beyond repair will be assessed at a depreciated value.

Student Technology Support Center

Need Help With Technology?

If you are experiencing a technology issue, please review the troubleshooting suggestions below before submitting a support request. Many common issues can be resolved quickly by following these steps.

Common Troubleshooting Steps

Device Issues
  • Restart your device.
  • Ensure your device is charged or plugged in.
  • Check that Wi-Fi is turned on and connected.
  • Verify that your device has the latest updates installed.
Login Problems
  • Double-check your username and password.
  • Make sure Caps Lock is turned off.
  • Try signing out and signing back in.
  • Use the password reset option if available.
Application Issues
  • Close and reopen the application.
  • Refresh your browser page.
  • Clear your browser cache and cookies.
  • Try using a different browser (Chrome, Edge, or Firefox).
Internet Connectivity
  • Check your Wi-Fi connection.
  • Move closer to your wireless access point if possible.
  • Restart your device and reconnect to the network.
  • Verify that other websites are loading properly.

If things are still not working properly, Fill out the form below:

Technology Support Request – Fill out form

Contact Information

Renee Trabue
Instructional Technology Coach

Email: Renee.Trabue@sccpss.com

Phone Number: 912.438.1611

Support Hours

Monday through Friday
7:30 AM - 2:30 PM